If you do not have your last six years worth of statements, you will need to send us a cheque
or postal order for £10 made payable to your bank.
(This is the highest amount your bank are able to charge you for providing the statements).
d)
Once we have your letter of authority, we will then start the claim process for you,
keeping you updated every step of the way.
e)
Only when you receive your refund will you need to pay us
our fee of 25% of the total amount refunded to you.